Frequently Asked Questions

What makes Lumen Lamps different from other lamp sites?
Do you sell lamps other than table lamps?
Do you sell custom, one-of-a-kind lamps?
Does each table lamp come with a shade?
Can we order table lamps by phone instead of online?
Can we purchase additional shades or replacement shades?
Where do you ship table lamps?
What does it cost to ship your table lamps?
How do I know if your lamp is currently in stock?
When is my credit card charged?
What if we want to ship overnight or second day?
Do you repair table lamps?
What is your refund policy?
Why do I need to register for an online account with Lumen Lamps?

What makes Lumen Lamps different from other lamp sites?

If you have not already, please take a tour around the site, and we think you will realize how Lumen takes a different approach to selling lamps online:

First, we only sell beautiful table lamps and not all types of lamps or lighting fixtures.

Second, our site is about offering a collection of quality, unique table lamps that really help to finish your spaces — and NOT about having the largest inventory of lamps on the planet. You can find thousands of mediocre lamps on other sites.

Third, we think you will find our site more personalized. While it's not exactly like stepping into our retail store, it's as close as you can get online:

• Add lamps to your "My Wish List" to build your own collection of cool lamps.
• Zoom in — using the most advanced zooming technology available online — to see amazing detail of the lamps you are interested in purchasing.
• Request personalized recommendations from our lamp experts.

Do you sell lamps other than table lamps?

No, we specialize in table lamps only — for virtually any room of your home

Do you sell custom, one-of-a-kind lamps?

Yes, Lumen crafts many lamps in our own shop. The "Lumen made" logo indicates a lamp that we have designed and manufactured.

Does each table lamp come with a shade?

Yes, each lamp comes with the shade shown on our web site.

Can we order table lamps by phone instead of online?

Absolutely. You can order by phone Monday-Saturday, 10:00AM-5:00PM, CST by calling 615-356-9877. Please leave us a voicemail if your call is not answered immediately, and we will get back to you as soon as possible during business hours

Can we purchase additional shades or replacement shades?

Not at this time. We suggest that you consult your local Yellow Pages or Google Maps for lamp shades.

Where do you ship table lamps?

We only ship table lamps to states in the Continental United States.

What does it cost to ship your table lamps?

For orders totaling up to $125, shipping is $10; up to $250, shipping is $15; and above $250, shipping is calculated at 8% of the total products ordered.

How do I know if your lamp is currently in stock?

When you choose a lamp the page will display one of the following messages:

Available for Immediate Shipping
This means that the lamp is in current inventory and will be shipped within approximately 48 hours.

Available for Shipping within 2-3 weeks
This is a lamp that we regularly sell but must be ordered from our supplier. You will be notified by e-mail when the lamp arrives and is shipped to you.

Available for Shipping within 8 weeks
This is a lamp that is harder for us to acquire. You will be notified by e-mail when the lamp arrives and is shipped to you.

When is my credit card charged?

Your credit card is charged only when we are ready to ship your lamps. You will receive an e-mail when your lamps are shipped. We accept Visa, MasterCard, American Express, and Discover.

What if we want to ship overnight or second day?

Please call us using the Contact Us page and we will make the appropriate arrangements. Express shipping requires an additional shipping charge.

Do you repair table lamps?

No. We suggest that you consult your local Yellow Pages or Google Maps for Lamp Repair.

What is your refund policy?

If you need to return your table lamp for any reason, please ship it back to us within seven days and you will receive a 100% refund. You will be responsible for your own return shipping costs.

Why do I need to register for an online account with Lumen Lamps?

Setting up an account is not required unless you are purchasing one or more lamps. When you do buy lamps, we need your key information which helps us provide you the best customer service possible. Your information is secured by SSL and is NEVER sold or provided to any 3rd party.

Joining Lumen Online gives you access to promotional and designer discounts and the ability to add lamps to your "My Wish List." Plus, you will receive our regular e-mail notifications of new Lumen Lamps and other helpful lamp decor information for free often with additional discount promotion codes.

Also read our Table Lamp Tips

Browse the Lumen Collection of Lamps

Contact us by email